Terms of Service
Review the terms that govern access to and use of Zoiko Sema, including accounts, workspaces, subscriptions, AI features, user content, acceptable use, and related policies.
1.Overview and Acceptance
These Terms of Service ("Terms") govern access to and use of Zoiko Sema's messaging, meeting, AI summary, and workspace collaboration services (the "Service"). By creating an account, joining a workspace, or otherwise using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.
3.Accounts, Workspaces, and Admin Responsibilities
Workspace owners and administrators are responsible for configuring roles, permissions, guest access, retention settings, and integrations for their organization. Admins may access, manage, or restrict user activity within the workspace in accordance with the Admin Console and Security Policy.
4.Plans, Payments, Trials, and Renewals
Paid subscriptions renew automatically unless canceled prior to the renewal date, subject to the plan and order terms presented at signup or in an executed order form. Trial periods, proration, taxes, and plan changes are governed by the commercial terms applicable to your account.
5.Messaging, Meetings, Files, and User Content
You retain rights to content you submit to the Service, including messages, files, and meeting recordings ("User Content"), subject to the licenses necessary for Zoiko Sema to provide, secure, and support the Service. You are responsible for ensuring you have the necessary rights and permissions for content you share.
6.AI Features and Meeting Summaries
Zoiko Sema offers AI-assisted features including meeting summaries, action item extraction, and draft replies. AI-generated outputs may contain errors and should be reviewed before being relied upon or shared. Admins may configure availability, retention, and sensitive workspace exclusions for AI features.
7.Acceptable Use and Restrictions
Use of the Service is subject to the Acceptable Use Policy, which prohibits harmful, abusive, fraudulent, or unlawful conduct, as well as attempts to disrupt, probe, or bypass the security of the Service.
8.Security, Privacy, and Data Processing
Zoiko Sema maintains administrative, technical, and organizational safeguards described in the Security Policy. Personal data is handled in accordance with the Privacy Notice, and business customers may execute a Data Processing Addendum where required.
9.Third-Party Integrations
The Service may integrate with third-party applications such as calendar, storage, or identity providers. Use of third-party integrations is subject to the applicable third party's terms, and Zoiko Sema is not responsible for third-party service availability or conduct.
10.Service Changes, Availability, and Support
Zoiko Sema may update, modify, or discontinue features of the Service from time to time, and may perform scheduled maintenance. Current availability, incidents, and maintenance windows are published on System Status.
11.Disclaimers, Liability, and Indemnity
The Service is provided on an "as available" basis. To the maximum extent permitted by law, Zoiko Sema disclaims implied warranties and limits liability as set out in the applicable order form or enterprise agreement.
12.Termination and Suspension
Zoiko Sema may suspend or terminate access to the Service for material breach of these Terms, the Acceptable Use Policy, or non-payment, subject to notice periods described in your order form where applicable.
13.Governing Law, Disputes, and Enterprise Agreements
These Terms are governed by the laws of the jurisdiction specified in your order form or enterprise agreement. Enterprise agreements executed separately take precedence over these Terms to the extent of any conflict.
14.Changes to Terms
Zoiko Sema may update these Terms from time to time. Material changes will be reflected by an updated effective date and, where required, additional notice. See the version history below for prior changes.
15.Contact Information
Questions about these Terms can be directed to our legal team using the contact options below.
Need enterprise terms, a DPA, or security review?
Enterprise agreements, data processing terms, procurement documents, security review materials, and custom implementation terms may be handled through the enterprise sales and legal review process.
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